General Information
What services does WorldCargo offer?
WorldCargo offers comprehensive freight forwarding services through 3 major modes of transport: ocean freight, air freight, ground freight. We handle everything from documentation and loading to secure transportation, ensuring your cargo arrives safely at its destination.
What regions do you service?
We provide global shipping services, covering all major regions, including Africa, Australia, Central America, Europe, the Middle East, New Zealand, North America, South America, and the United Kingdom. Our extensive network of partners allows us to offer reliable and efficient transportation solutions worldwide.
What types of goods can I ship with WorldCargo?
You can ship a wide range of goods with WorldCargo, including commercial cargo and personal belongings. Whether items are big or small, valuable or fragile, we have the means to ship it. Here is a list of basic items we ship:
- Personal Effects & Household Goods
- Commercial Goods
- Machinery and Equipment
- Temperature Sensitive Goods
- Time Sensitive Materials
- Vehicles – Cars, Trucks, SUVs, Vans
- Fragile and Valuable Goods
How do I get a quote for my shipment and what information do I need to provide?
To get a quote for your shipment, use the contact form found here. Please provide as much detail as possible, including your shipping origin/destination, timeframe, type of goods, weight, dimensions, and any special handling requirements. The more information you provide, the more accurate your quote will be.
Shipping Process
How do I track my shipment?
You can track your shipment using the details provided in your booking confirmation. All ocean and air carriers offer tracking for their shipments. Ground shipments, including vehicle transport, do not offer online tracking, but our team provides regular updates. If you need any assistance, please contact us, and we’ll help you monitor your shipment’s progress.
How long does it take to ship my goods?
The shipping time depends on the destination, mode of transport, and other factors like customs clearance. Ocean freight typically takes longer than air freight. We’ll provide an estimated delivery time when you receive your quote. After a booking is made, a more accurate time estimate will be provided.
How do I prepare my goods for shipping?
To prepare your goods for shipping, ensure they are securely packed, labeled, and meet any special requirements for the type of cargo. We can guide you through the packing process and recommend materials for maximum protection during transit.
What are the steps involved in the shipping process?
The steps involved in the shipping process can vary depending on the type of shipment and destination, but generally, the process follows these steps:
- Request a Quote: Begin by requesting a quote for your shipment.
- Confirm the Quote: Once you receive the quote, review and confirm it.
- Make Payment: An invoice will be issued based on the quote. Complete the payment as outlined.
- Booking is Made: A booking is made to secure the shipment with the carrier.
- Documentation Preparation: Complete the necessary export form provided by WorldCargo and provide the required documents (passport, vehicle registration, etc.).
- Goods are Dropped Off: The goods are dropped off at the designated location.
- Goods are Packaged or Loaded: The goods are packaged or loaded onto the transport.
- Goods are Shipped: The shipment is sent to the destination.
- Tracking: Track the shipment as it progresses towards the destination.
- Goods Arrive at Destination: The goods arrive at the destination port or location.
- Customs Clearance and Charges: Customs clearance is completed, and any destination port charges are paid.
- Goods are Released: The goods are released.
- Door Delivery (Optional): If door delivery was arranged, the goods are delivered to the final destination.
We’ll guide you through each step to ensure a smooth experience.
Do you offer insurance for shipments? How does it work?
Yes, we offer insurance options to cover your shipment against potential risks like damage or loss. Our team will explain the insurance costs and coverage to help you make a decision.
Documentation and Compliance
What documentation is required for international shipping?
For international shipping, there is standard documentation required that can be provided using our shipping manifest. This includes:
- Shipper Information: Details of the shipper, including an address in the country of origin.
- Consignee Information: Details of the consignee (the person receiving the shipment) and an address in the destination country.
- Identification: A copy of the passport for both the shipper and the consignee is often necessary.
- Packing List: A detailed list of the items being shipped, including descriptions and quantities.
- Estimated Value: The estimated value of the shipment.
For specific types of shipments:
• Vehicles: We require the bill of sale and the title/registration for the vehicle.
• Commercial Shipments: A commercial invoice is required.
Additional documents may be required depending on the destination country. Our destination agents will assist you with any specific requirements and help you gather and complete the necessary paperwork.
How do you handle customs clearance? What are the import/export restrictions for my destination country?
Import/export restrictions vary by country and depend on the type of goods being shipped. At WorldCargo, we work with a vast network of agents at major shipping hubs around the globe. Our agents are knowledgeable about the restrictions and laws in their respective jurisdictions and can help you navigate these rules during your shipment. They will also assist you with handling customs clearance, ensuring that all necessary documentation is prepared and submitted correctly to avoid any delays or complications.
Issues and Support
How do I contact customer support?
You can contact our customer support team via phone, email, or through our website’s contact form. We’re here to assist you with any questions or concerns you may have throughout the shipping process.
Can I cancel my shipment?
Yes, you can cancel your shipment, but please contact us as soon as possible. You can see our cancellation policy here: