I. All shipments are subject to a cancellation fee of 25% of the invoice with a minimum of $250 in total. Refunds can take up to 30 days from the date the request is received.
II. After cargo is submitted to the carrier, but still at the origin and can be returned, then we will request the carrier to put the shipment on hold. The return process will begin once the client provides written confirmation that goods are taken back. Any charges accrued on this return are on account of the client and will be removed from the amount due back in addition to standard cancellation fees.
III. After a freight carrier has processed a shipment and the shipment cannot be returned to the shipper, i.e. cargo is on the way to the destination: consolidated in the container, entered in an international ocean carrier’s container yard or pier to be loaded aboard a vessel, etc, a refund cannot be provided.
IV. Missing scheduled cut off (latest delivery)/pickup day: If cargo has not delivered to a ship terminal on the intended delivery day as requested by customer at a time of booking, then we will roll the shipment over to the next available vessel without additional notice. Roll over fee may apply on each roll over:
LCL shipments: $25 per roll over. Does not apply on the 1st and 2nd roll over. Begins from the 3rd roll over. Attempt pickup fee (if pickup requested) may apply.
FCL, Cars, RO-RO and Break Bulk roll over charges will be calculated on case by case scenario depending on carriers roll over charge and circumstances of particular shipment.
V. All credit card refunds are subject to 3.79% or $10 minimum, whichever is greater transaction fee on the refund amount.